Privacy Policy

Effective Date: March 26, 2026

Grand Mission Dentistry ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us through our website, grandmissiondentistry.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have.

This policy applies to information collected through our Site. Information you provide to us as a patient in connection with dental care is governed by our separate Notice of Privacy Practices under HIPAA, which is available at our office and upon request.

1. Information We Collect

Information you provide directly

We collect information you choose to give us, such as when you:

  • Submit a contact, appointment request, or referral form
  • Book an appointment through our online scheduling tool
  • Sign up for special offers, newsletters, or downloadable resources (e.g., free e-books)
  • Request a virtual cosmetic consultation, which may include photos you upload
  • Communicate with us by phone, email, or text

This information may include your name, email address, phone number, mailing address, date of birth, insurance details, reason for visit, and any other information you choose to share.

Information collected automatically

When you visit our Site, we and our service providers may automatically collect certain information about your device and how you interact with the Site, including:

  • IP address and approximate location
  • Browser type, operating system, and device identifiers
  • Pages visited, time spent, and referring URLs
  • Information collected through cookies and similar technologies (see Section 5)

Health-related information

If you submit photos or describe symptoms through our virtual consultation or contact forms, we treat that information with the same care we apply to any patient health information. Please do not send detailed medical histories or sensitive health information through our website forms or unencrypted email. For sensitive matters, please call our office at (281) 789-8836.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule appointments
  • Provide the dental services you have requested
  • Send appointment reminders, confirmations, and follow-up communications
  • Process payments and verify insurance benefits
  • Send you information about special offers, new services, or practice updates (you can opt out at any time)
  • Improve our Site, services, and patient experience
  • Comply with legal, regulatory, and professional obligations

3. How We Share Your Information

We do not sell or rent your personal information. We share information only as needed to operate our practice and serve you, including with:

  • Service providers who support our Site, scheduling, communications, payment processing, and analytics, under agreements that limit how they may use your information
  • Insurance carriers and benefit administrators, when you request that we bill or verify coverage
  • Healthcare partners (e.g., specialists, labs, imaging providers) involved in your care
  • Legal and regulatory authorities when required by law, subpoena, or to protect rights, property, or safety

If our practice is ever sold, merged, or restructured, your information may be transferred as part of that transaction, subject to applicable law.

4. Third-Party Tools and Embedded Content

Our Site uses third-party tools to function and improve. These may include:

  • Online booking through our scheduling provider
  • Google Maps embeds for directions
  • Embedded videos (e.g., patient testimonials)
  • Review widgets that display patient reviews
  • Web analytics services that help us understand how visitors use our Site

These third parties may collect information about your visit subject to their own privacy policies. We encourage you to review them.

5. Cookies and Similar Technologies

A "cookie" is a small data file stored on your device when you visit a website. We use cookies and similar technologies to:

  • Remember your preferences and improve your experience
  • Understand how visitors find and use our Site
  • Measure the effectiveness of our content and offers

You can control cookies through your browser settings. Disabling cookies may affect how parts of the Site function. For more details, see our Cookie Policy.

6. Your Choices and Rights

You have several choices about your information:

  • Opt out of marketing communications by clicking "unsubscribe" in any email or contacting us directly.
  • Request access, correction, or deletion of personal information we hold about you by contacting us using the details below.
  • Adjust cookie settings through your browser.

Depending on where you live, you may have additional rights under laws such as the Texas Data Privacy and Security Act, the California Consumer Privacy Act, or other applicable laws. To exercise these rights, contact us using the information in Section 11. We will respond within the timeframe required by law and will not discriminate against you for exercising your rights.

Please note that information we maintain as part of your protected dental record is governed by HIPAA and applicable state law, which may limit deletion or modification rights for clinical records.

7. How We Protect Your Information

We use administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. For your protection, please do not send confidential health information through website contact forms or unencrypted email.

8. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, to comply with our legal and professional obligations, to resolve disputes, and to enforce our agreements. Dental records are retained in accordance with Texas State Board of Dental Examiners requirements and other applicable law.

9. Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. We do, of course, treat children as patients in our office; in those cases, information is collected from a parent or legal guardian and handled under HIPAA and applicable law. If you believe a child has submitted information through our Site, please contact us so we can delete it.

10. Links to Other Websites

Our Site may include links to third-party websites that we do not control. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies before sharing information with them.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Grand Mission Dentistry
8620 Grand Mission Blvd, Ste E
Richmond, TX 77407
Phone: (281) 789-8836
‍Website: https://grandmissiondentistry.com/

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and, where appropriate, provide additional notice. We encourage you to review this policy periodically.

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